Reference

What the Rules Look Like on aqqapp

Access to aqqapp and everything on it — account creation, wallet use, game participation — depends on whether your local law permits it and whether you are in an eligible region.

Eligibility by local lawbKash, Nagad, Rocket wallet rulesAccount rights and restrictionsDispute processData and privacy posture
aqqapp What the Rules Look Like on aqqapp
LEGAL CONTACT PATHS

Reach Us About a Legal or Account Matter

If you have a question about these terms, want to raise a dispute, or need to request a change to your account data, there are three ways to reach our team. We handle legal and account-rights requests separately from general wallet support — flag your message clearly so it reaches the right person without delay.

Team online

Live Chat

Start a chat from any page on aqqapp and select the account or legal topic. Our team will log your request and respond with a case reference so you can follow up.

Email Support

Send your legal or data request by email with your registered bKash or Nagad number in the subject line. This gives us a direct way to verify your identity before acting on the request.

In-Account Dispute Form

Log in, open your account settings, and use the dispute submission form. This creates a timestamped record that both you and our compliance team can reference throughout the process.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Rights

Your account data — wallet numbers, transaction history, device sessions — is held securely and is not shared with third parties outside what our operational and legal obligations require. We keep records for the period required under applicable law, and we will tell you what we hold if you ask. You can request a copy of your data or ask us to correct something inaccurate at any time through the in-account form or by email.

Cookie and Session Data We use session cookies to keep you logged in across your bKash deposit flow and game lobby. You can clear these any time from your browser settings — logging out ends the session immediately.
Wallet Data Retention Your bKash, Nagad, and Rocket numbers are stored in encrypted form and used only for payment matching and withdrawal verification. We do not share wallet numbers with game studios or third-party analytics.
Account Access Requests If you want to know what data we hold, correct an error, or request deletion where local law permits it, email us with your registered wallet number as identity confirmation. We aim to respond within the timeframe local law requires.
Security Practices SSL encryption covers every page and transaction. Account login uses OTP verification tied to your registered mobile number, which is the same number you use for bKash, Nagad, or Rocket top-ups.

Common Legal and Account Rights Questions

These are the questions we see most often about account eligibility, data rights, dispute handling, and how our terms interact with local law in Bangladesh and other eligible regions.

No. Access to aqqapp does not confirm legality in your region. You are responsible for checking whether your local law permits use of this platform before opening or using an account.

A mismatch triggers a manual review. Your withdrawal is held until our team verifies ownership. This applies to Nagad and Rocket numbers too — the wallet must match the account registration.

Yes. Email our support team with your registered wallet number as identity confirmation. We will provide a summary of the data we hold, within the timeframe your applicable local law requires.

Log in and use the dispute submission form in account settings. It creates a timestamped record. For urgent matters, live chat with the account topic selected reaches our compliance team directly.

We post changes here before they take effect. Continuing to use your account after a change is posted counts as acceptance. If you disagree, you should stop using the account and contact us.

We log your session data, transaction reference, wallet number, and device type for each deposit or withdrawal. Game session data is retained for dispute and audit purposes under applicable law.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.