Reference

What You Agree To When You Use aqqapp

These terms set out the rules that apply to your account, your deposits via bKash, Nagad or Rocket, and your access to the lobby — all subject to your local law and eligible region.

bKash, Nagad & Rocket wallet rulesAccount eligibility conditionsJurisdiction-dependent accessWallet verification stepsFair use and account conduct

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REACH US DIRECTLY

Contact aqqapp About These Terms

If any clause in these terms is unclear, or if you need to raise a concern about your account status, wallet verification or access eligibility, our support team is here. Reach us through the channels below — we handle terms-related queries separately from general gameplay questions so your issue reaches the right desk.

Team online

Live Chat

Open the chat widget from any page inside your account. Terms and account-status queries are handled by a dedicated team, not a general bot queue.

Email Support

Send a detailed message to our support address found in your account profile. Include your registered bKash, Nagad or Rocket number to speed up verification.

Account Help Centre

Your account dashboard has a Help section where you can submit a formal terms or wallet dispute. Responses come back to your registered contact method.

HOW WE HANDLE THIS

How aqqapp Manages Your Account and Data

These terms do not just list restrictions — they also describe what we owe you. Here is how we approach the four areas that matter most to your account security and your rights under these terms.

Wallet Security

Every bKash, Nagad and Rocket number tied to your account is verified before withdrawals move. We never store your mobile banking PIN — only the linked number is recorded.

Data Retention

Account data is kept for as long as your account is active and for the period required under applicable law after closure. You can request a summary of what we hold via the Help Centre.

Account Changes

To update your registered wallet number or contact details, you must verify your identity through the account settings flow. Changes take effect after our review, not immediately.

Terms Updates

When we revise these terms, the updated version is posted here with a change date. Continuing to use your account after that date means you accept the revised terms.

Core Conditions Covering Your Account

aqqapp Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on aqqapp, you confirm that you have read, understood and accepted these terms in full. Access to the platform — including all game rooms, sportsbook markets and wallet features — depends on whether it is permitted under the laws of your local

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jurisdiction and eligible region. We do not extend access where local law prohibits it, and it is your responsibility to check before you proceed. Your account wallet connects directly to the mobile payment rails you choose: bKash, Nagad or Rocket. Each of those methods carries its
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own verification step — you will be asked to confirm the mobile number linked to your wallet before any withdrawal is processed. Deposits follow the send-and-confirm flow you already use in those apps; withdrawals go back to the same verified wallet only. We may suspend or
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close an account if we find activity that breaches these terms, including the use of multiple accounts, misrepresentation of identity or attempts to circumvent jurisdiction restrictions. Any funds held in a suspended account are subject to a review process before release. These terms may be updated;
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we will notify you via the contact method on your account profile when material changes occur.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Frequently Asked Questions About These Terms

These are the questions we hear most often when someone reads through the terms for the first time. If your question is not here, the Help Centre inside your account is the fastest way to get a specific answer.

Access and eligibility depend on your local law and the region you are in. These terms apply to all account holders, but it is your responsibility to confirm that using the platform is permitted where you are located.

No. Each bKash, Nagad or Rocket number may only be linked to one account. Duplicate accounts are a breach of these terms and can result in suspension pending a review of funds held.

Any balance in a suspended account goes through a review before it is released. We aim to complete that review promptly; the outcome depends on the reason for suspension under these terms.

Submit a data request through the Help Centre in your account dashboard. Include your registered mobile wallet number so we can match your request to the correct account record.

Yes. When we make material changes, we send a notification to the contact method on your account profile. The updated terms are also posted here with the date they take effect.

Submit a closure request via Live Chat or the Help Centre. Some obligations under these terms — including dispute and data-retention clauses — survive account closure as permitted by applicable law.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use aqqapp

Contact aqqapp About These Terms

Live Chat

Email Support

Account Help Centre

How aqqapp Manages Your Account and Data

Wallet Security

Data Retention

Account Changes

Terms Updates

Frequently Asked Questions About These Terms

01 Do these terms apply differently depending on where I am in Bangladesh?

02 Can I use more than one account with the same bKash number?

03 What happens to my wallet balance if my account is suspended?

04 How do I request a copy of the data aqqapp holds on my account?

05 Will I be notified if the terms change?

06 How do I close my account and what happens to my terms obligations?

Terms & Conditions

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