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How aqqapp Handles Your Personal Information

This Privacy Policy explains exactly what data aqqapp collects when you open an account, make a deposit through bKash, Nagad or Rocket, and use our platform — and how we keep that data secure.

Account data protectionbKash, Nagad, Rocket wallet privacyCookie and device data clarityYour right to access or delete data
aqqapp How aqqapp Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security at aqqapp runs on several layers. Account passwords are hashed, payment identifiers like your bKash or Nagad number are masked in our logs after a transaction completes, and all data in transit moves over SSL encryption. We review access permissions regularly so only the teams with a clear operational reason can read account-level data.

Cookie Controls

We use session cookies for login continuity and analytics cookies to understand which pages load slowly on mobile. You can adjust cookie preferences through the banner shown on your first visit.

Account Security Layer

Login attempts trigger OTP verification to your registered mobile number. Unusual device changes prompt an additional confirmation step before your session continues.

Data Retention Schedule

Transaction logs linked to bKash, Nagad or Rocket payments are held for the period required under applicable financial regulations. Behavioural session data is purged on a shorter rolling cycle.

Your Right to Request Changes

You can ask us to correct inaccurate account data, request a copy of what we hold, or ask for deletion where no legal obligation requires us to keep it. Submit via live chat or support email.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct something on file, or raise a concern about how your information is handled, our support team can take that request directly. We handle privacy queries separately from general account help so your request gets the right attention without delay. Availability depends on your region and local eligibility.

Team online

Live Chat

Open the chat widget from any page in your account. Describe your privacy request clearly and our team will log it and respond with next steps.

Email Support

Send your data request or privacy concern to our support email address shown in your account settings. Include your registered mobile number for faster verification.

Account Settings Panel

Some privacy actions — like updating your contact details or withdrawing marketing consent — can be done directly inside your account settings without contacting support.

Common Questions About Your Privacy on aqqapp

These are the questions we hear most often about how your data is used, stored and protected. If your question is not covered here, live chat or the support email in your account settings will get you a direct answer.

We collect your name, registered mobile number and the wallet identifier — bKash, Nagad or Rocket — you use for payments. We also log your device type and IP address for security purposes.

Only with the payment processor needed to complete your transaction. They are bound by contract to protect that data and cannot use it for any other purpose. We do not sell wallet data.

Send a data access request through live chat or the support email in your account settings. Include your registered number so we can verify your identity before releasing any records.

Yes. Where no legal or regulatory obligation requires us to retain the data, we will delete it on request. Transaction records tied to financial compliance rules may need to be held for a set period.

We use session cookies to keep you logged in and analytics cookies to monitor page performance on mobile. You can manage preferences through the cookie banner on your first visit or in browser settings.

This policy applies to all account holders in regions where aqqapp is accessible. Whether you can access the platform at all depends on your local law and the eligible regions we currently serve.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.